Entries by Mark Rodgers

Influencing Groups: Why You Don’t Need 100% Agreement

When persuading groups, you don’t need unanimity or an overwhelming mandate to generate agreement; you need critical mass. Consensus is something everyone can live with, not something everyone would die for. With that in mind, focus on the pragmatism of the numbers. That means that “being right” in your own mind isn’t sufficient. You may […]

15 Ways to Punch Out Stress

Psychologists report that stress, anxiety and tension reduce many people to operating at only half of their capabilities. Here are 15 tips to help ensure that you run at full capacity, all the time. 1. Be realistic about your own goals. Don’t try to conquer the world in one day. A career is a marathon, […]

Do You Recognize These Three Types of Stress?

Feeling stressed out right about now? To deal with stress, you first must understand where it comes from. The American Management Association identifies three basic types of stress: 1.) Individually oriented stress 2.) Interpersonally oriented stress 3.) Organizationally oriented stress Let’s break down each of these stress types and explore where and how they originate. […]

Don’t Let Your Co-Workers and Clients Stress You Out

Stress can hugely impact how well you interact with — and thus persuade — others. In any job, you need the cooperation of your colleagues and clients, and you’re less likely to get that if you are abrupt, terse and snap at those you rely on. Additionally, mistakes resulting from stress can affect the workplace environment. […]

Four More Ways to Bounce Back After Hearing ‘No’

In a previous post, I wrote about four ideas to help you recover from hearing “no.”  I will now present four more ways to bounce back from rejection. Here we go: 1. Perform a self-assessment. Heed your own counsel. Is this the first rejection you’ve received regarding your pitch? Or have you been turned down several […]

How to Bounce Back from Hearing ‘No’

You’ve worked hard to hone your pitch, state your case and present your ask. And then someone says “no.” What now? Here are four ideas to help you bounce back: 1. Move on to what’s next. My favorite TV series was the seemingly timeless political epic The West Wing. In it, Martin Sheen played the […]

How to Show Grace in the Face of Rejection

What do you do when you’ve run out of persuasion options? Welcome to the NFL. Let’s face it: Over the course of your career, you’re going to get rejected more than once. If you’re not hearing “no” at least some of the time, you’re probably not stretching yourself enough. That said, how should you respond […]

A Two-Step Process to Measure the Unmeasurable

“You can’t measure morale!” somebody once tried arguing with me. “You can’t measure enthusiasm!” OK, fair enough. But that doesn’t mean we shouldn’t try. That’s why I have a two-step method to help prove the unprovable: 1. Describe an observable behavior that you believe is an indicator of the desired result. 2. Count the occurrences. […]

How to Respond to All Those ‘Can We’ Questions

Often buyers (and other persuasion targets) will ask if they can do something out of the ordinary, some sort of customization to the sale. In the motorcycle business, one common question customers ask is, “Can we …” Can we make it louder? Can we make it faster? Can we make it lower? Can we make […]

What Do Playing Basketball and Persuading Others Have in Common?

The NCAA Men’s Basketball Tournament begins this week. Teams play all season for the opportunity to compete in what is arguably sport’s most exciting event, and the ones that are “hot,” or “in the zone,” or “firing on all cylinders” usually perform the best. Claremont Graduate University’s Distinguished Professor of Psychology and Management Mihaly Csikszentmihalyi (pronounced MEE-hye […]