Black Friday is next week (Thanksgiving is early this year), so if you’re in the retail business, make sure your digital camera is fully charged. You’ll want to take lots of photos that day.
You can literally put your buyer in the picture. In the Harley-Davidson world, I tell retailers to take a digital photograph of their prospective buyers when they are considering which model to purchase. This is a fantastic opportunity for the customer to see themselves on the motorcycle of their dreams — without having to invest in gigantic mirrors for the sales floor.
A photo positively differentiates that salesperson and that dealership from the competition, makes the prospect feel like he’s part of a fun family and gives the salesperson a wholly legitimate reason to capture contact information and follow up.
This idea works in practically any face-to-face B2C experience. Working at Guitar Center and you’ve got a hot prospect eyeing up a new Les Paul Custom? Shoot a photo of him with that piece of musical art in his hands with that small digital camera in your pocket. Selling furniture? Take a photo of a customer kicking back in his recliner of choice. Employed by an art gallery? Snap an image of the prospective buyer standing next to the piece under consideration. Make sure you use your own (or the store’s) camera; this won’t work with the customer’s smartphone camera. The idea is for you to have possession of the photo, obtain the contact information, and then follow up.
I’ve also seen the picture method used with some degree of success in B2B situations. One company, for example, was considering buying a well-known author’s business books and training materials for its employees. While the corporate buyer was having dinner with the author’s representatives, the celebrity author surprised the buyer by joining them at the table. Naturally, the author’s rep snapped photos of the buyer and the author together, and the corporate buyer wound up giving the writer his company’s business. Was that solely because of the pictures? Of course not. But they didn’t hurt.
Think about how you might incorporate a famous employee, cool logo or unconventional office building into photo opportunities for your customers. I can’t tell you how many Harley-Davidson enthusiasts pose next to the Motor Company’s iconic bar-and-shield logo each year at the corporate offices in Milwaukee – regardless of how much snow is on the ground.
These kinds of photographs aid the psychological phenomenon I call “ownership transference.” When someone sits on a motorcycle (or slips on a jacket or sits in a chair or slings a Les Paul over his or her shoulder), that person really is taking mental ownership. And having a digital photo to look at and share with friends enables people to relive and reinforce those positive feelings of ownership.
Putting your prospective buyer into the picture, both figuratively and literally, is a crucial step in your sales process.